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How mark2 Handles Your Personal Information

When you open an account with mark2, we collect only what we need to keep your account running and your transactions secure.

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What We Collect and Why We Use It

mark2 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details, and account credentials. When you deposit or withdraw through bKash, Nagad, or Rocket, we receive transaction references needed to confirm and reconcile your wallet activity; we do not store your mobile banking PIN

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or full wallet credentials. We also collect device identifiers and session data to maintain a secure login path, whether you access mark2 from a phone browser or return on desktop. Usage data — which pages you open, how long sessions run — helps us keep the
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platform performing well. We share data only where required by law or with payment processors directly involved in clearing your transactions. We do not sell your personal data to third parties. Your data is retained while your account is active and for a period after closure
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as required by applicable regulations. Any processing we carry out is subject to the laws and eligible regions where mark2 is available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat from inside your account, by email, or via the help centre. We aim to respond to data requests within a reasonable timeframe — if your request involves payment records linked to bKash, Nagad, or Rocket, have your transaction reference ready so we can locate the correct records quickly.

DATA HANDLING STANDARDS

How We Keep Your Information Safe

mark2 applies standard security practices across your account — encrypted connections on every page, hashed credential storage, and session tokens that expire after inactivity. Payment data flowing through bKash, Nagad, and Rocket is handled by those providers under their own security frameworks; what reaches us is the transaction reference, not your wallet details. If you believe your account has been accessed without your permission, lock it immediately from account settings and contact support.

Encrypted sessions

Every connection to mark2 runs over SSL. Session data is tied to your device token and expires automatically when you log out or after a period of inactivity.

Cookie use

We use functional cookies to keep you logged in across pages and analytics cookies to understand which parts of the platform you use most. You can manage cookie preferences in your browser settings.

Data retention

Account data is held while your account is open and for the period required by applicable regulations after closure. You can request deletion of non-mandatory data at any time.

Who to contact

For any privacy concern — access requests, corrections, or objections to how we process your data — email our support team or use live chat from inside your account.

Common Questions About Your Data

These cover the questions we hear most often about how mark2 handles personal information and what you can do about it.

We collect your name, email address, contact number, and account credentials. We also log device and session data to keep your login secure across mobile and desktop.

We receive only the transaction reference from your mobile wallet provider. Your PIN and wallet password are entered in the provider's own app and never reach our systems.

Yes. Submit a data access request through live chat or email. We will provide a summary of the personal data tied to your account within a reasonable timeframe.

Contact support via live chat or email and ask for a data deletion request. We will remove non-mandatory data and confirm once it is done. Some records must be kept for regulatory compliance.

Only with payment processors needed to clear your bKash, Nagad, or Rocket transactions, and where required by law. We do not sell personal data.

Your account data is retained for the period required under applicable regulations, then deleted. You can request removal of non-mandatory data at any time after closure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mark2 Handles Your Personal Information

Reach Us About Your Data

How We Keep Your Information Safe

Encrypted sessions

Cookie use

Data retention

Who to contact

Common Questions About Your Data

01 What personal information does mark2 collect when I register?

02 How is my bKash, Nagad, or Rocket payment data handled?

03 Can I see what data mark2 holds about me?

04 How do I request that my data be deleted?

05 Does mark2 share my information with third parties?

06 What happens to my data if I close my account?

Privacy Policy

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